Frequently Asked Questions
Find answers to common questions about orders, payments, returns, and selling on Electrobuy
CATEGORIES
📦 Orders & Shopping
How do I place an order?
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Browse product → Add to cart → Checkout → Complete payment.
Can I order without an account?
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Yes, guest checkout option available.
How can I track my order?
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Tracking link shared via email and SMS.
💳 Payments
What payment methods are accepted?
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Debit card, credit card, UPI, wallet, net banking.
Is online payment secure?
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Yes, SSL secured payment gateway.
Can I use UPI?
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Yes, Google Pay, PhonePe & Paytm supported.
🚚 Shipping & Delivery
How long does delivery take?
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Delivery takes 3-7 working days.
Free delivery available?
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Free delivery above ₹499 order.
Change delivery address?
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Address can be changed before dispatch.
🔄 Returns & Refunds
How to return product?
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Return request within 7 days.
Refund time?
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Refund processed within 5-7 days.
👤 Account & Support
Create account?
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Signup using mobile OTP verification.
Forgot password?
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Reset password using email link.
🏪 Sellers
Become seller?
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Register with GST and business details.
Commission charges?
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Commission depends on product category.
Secure Payments 🔒
Your transactions are protected with industry-standard encryption.
Verified Sellers ✅
Every seller on Electrobuy goes through a rigorous verification process.
Easy Returns 🔁
Not satisfied? Return your products within 7 days for a full refund.
Didn’t find your answer?
Our support team is here to help you 24/7. Reach out to us anytime.